COVID-19 Protocol

Updated August 29, 2020

On May 20th, we began the process of opening our offices slowly and safely.  We ask for your patience and understanding while we continue to work hard to re-schedule all of the appointments that had to be cancelled, as well as, accommodate upcoming appointments and new referrals. 

We are open and our staff is very anxious to get back to caring for your hearing healthcare needs.

During this time, we have implemented additional safety precautions to help protect our patients and staff.

Safety Precautions

  • We continue to clean and disinfect our buildings, equipment and areas of "high touch" frequently.
  • We have hand sanitizer stations available for patient, visitor and staff use.
  • We monitor the health of our staff daily and providers have their temperatures taken each day upon arrival.
  • We currently have a reduced schedule to allow for reduced waiting room traffic, proper screening of patients, cleaning and disinfection of the exam rooms after each patient.

What to expect for your in-office appointment 

  • Our administrative staff will ask COVID-19 related screening questions prior to scheduling your appointment and the day before your appointment.
  • If you have traveled to one of places that is listed on the State of Connecticut Travel Ban, we ask that you let us know so that we can schedule your test at a time allowed per State of Connecticut protocols.
  • We ask when possible that you come to your appointment alone, if that is not possible, please bring only one other person to the appointment.
  • We ask that everyone wear a mask for the appointment.
  • We ask that you arrive close to the time of your appointment to help us minimize the number of people that are in the waiting room at a time.
  • We will take the temperature of the patient and the person that is accompanying them to their appointment.
  • We will ask you to wash your hands or use hand sanitizer before you see the audiologist.
  • If you feel sick and have any symptoms associated with Covid-19, we ask that you call and reschedule your appointment.

Hearing Aid Drop offs and Repair Pick Ups

  • If your hearing aid is not working, it would be best to call so that we can arrange a time for you to drop off your hearing aid(s) for repair.
  • Repair pick-ups may be handled either curbside or in-office

Batteries

Effective September 1, 2020

We have resumed providing batteries in our offices during business hours.

Please click here for more information

We appreciate your patience and adaptability during this unprecedented time. We are here for you and your hearing healthcare needs. Please do not hesitate to contact us with any questions or problems.